关于中央企业履行社会责任的指导意见

关于印发《关于中央企业履行社会责任的指导意见》的通知

各中央企业：

　　为了全面贯彻党的十七大精神，深入落实科学发展观，推动中央企业在建设中国特色社会主义事业中，认真履行好社会责任，实现企业与社会、环境的全面协调可持续发展，我们研究制定了《关于中央企业履行社会责任的指导意见》，现印发你们。请结合本企业实际参照执行，并将企业履行社会责任工作中的经验、做法和问题及时反馈我委。

国务院国有资产监督管理委员会

二〇〇七年十二月二十九日

关于中央企业履行社会责任的指导意见

　　为了全面贯彻党的十七大精神，深入落实科学发展观，推动中央企业在建设中国特色社会主义事业中，认真履行好社会责任，实现企业与社会、环境的全面协调可持续发展，提出以下指导意见。

　　一、充分认识中央企业履行社会责任的重要意义

　　（一）履行社会责任是中央企业深入贯彻落实科学发展观的实际行动。履行社会责任要求中央企业必须坚持以人为本、科学发展，在追求经济效益的同时，对利益相关者和环境负责，实现企业发展与社会、环境的协调统一。这既是促进社会主义和谐社会建设的重要举措，也是中央企业深入贯彻落实科学发展观的实际行动。

　　（二）履行社会责任是全社会对中央企业的广泛要求。中央企业是国有经济的骨干力量，大多集中在关系国家安全和国民经济命脉的重要行业和关键领域，其生产经营活动涉及到整个社会经济活动和人民生活的各个方面。积极履行社会责任，不仅是中央企业的使命和责任，也是全社会对中央企业的殷切期望和广泛要求。

　　（三）履行社会责任是实现中央企业可持续发展的必然选择。积极履行社会责任，把社会责任理念和要求全面融入企业发展战略、企业生产经营和企业文化，有利于创新发展理念、转变发展方式，有利于激发创造活力、提升品牌形象，有利于提高职工素质、增强企业凝聚力，是中央企业发展质量和水平的重大提升。

　　（四）履行社会责任是中央企业参与国际经济交流合作的客观需要。在经济全球化日益深入的新形势下，国际社会高度关注企业社会责任，履行社会责任已成为国际社会对企业评价的重要内容。中央企业履行社会责任，有利于树立负责任的企业形象，提升中国企业的国际影响，也对树立我国负责任的发展中大国形象具有重要作用。

　　二、中央企业履行社会责任的指导思想、总体要求和基本原则

　　（五）指导思想。以邓小平理论和“三个代表”重要思想为指导，深入贯彻落实科学发展观，坚持以人为本，坚持可持续发展，牢记责任，强化意识，统筹兼顾，积极实践，发挥中央企业履行社会责任的表率作用，促进社会主义和谐社会建设，为实现全面建设小康社会宏伟目标作出更大贡献。

　　（六）总体要求。中央企业要增强社会责任意识，积极履行社会责任，成为依法经营、诚实守信的表率，节约资源、保护环境的表率，以人为本、构建和谐企业的表率，努力成为国家经济的栋梁和全社会企业的榜样。

　　（七）基本原则。坚持履行社会责任与促进企业改革发展相结合，把履行社会责任作为建立现代企业制度和提高综合竞争力的重要内容，深化企业改革，优化布局结构，转变发展方式，实现又好又快发展。坚持履行社会责任与企业实际相适应，立足基本国情，立足企业实际，突出重点，分步推进，切实取得企业履行社会责任的成效。坚持履行社会责任与创建和谐企业相统一，把保障企业安全生产，维护职工合法权益，帮助职工解决实际问题放在重要位置，营造和谐劳动关系，促进职工全面发展，实现企业与职工、企业与社会的和谐发展。

　　三、中央企业履行社会责任的主要内容

　　（八）坚持依法经营诚实守信。模范遵守法律法规和社会公德、商业道德以及行业规则，及时足额纳税，维护投资者和债权人权益，保护知识产权，忠实履行合同，恪守商业信用，反对不正当竞争，杜绝商业活动中的腐败行为。

　　（九）不断提高持续盈利能力。完善公司治理，科学民主决策。优化发展战略，突出做强主业，缩短管理链条，合理配置资源。强化企业管理，提高管控能力，降低经营成本，加强风险防范，提高投入产出水平，增强市场竞争能力。

　　（十）切实提高产品质量和服务水平。保证产品和服务的安全性，改善产品性能，完善服务体系，努力为社会提供优质安全健康的产品和服务，最大限度地满足消费者的需求。保护消费者权益，妥善处理消费者提出的投诉和建议，努力为消费者创造更大的价值，取得广大消费者的信赖与认同。

　　（十一）加强资源节约和环境保护。认真落实节能减排责任，带头完成节能减排任务。发展节能产业，开发节能产品，发展循环经济，提高资源综合利用效率。增加环保投入，改进工艺流程，降低污染物排放，实施清洁生产，坚持走低投入、低消耗、低排放和高效率的发展道路。

　　（十二）推进自主创新和技术进步。建立和完善技术创新机制，加大研究开发投入，提高自主创新能力。加快高新技术开发和传统产业改造，着力突破产业和行业关键技术，增加技术创新储备。强化知识产权意识，实施知识产权战略，实现技术创新与知识产权的良性互动，形成一批拥有自主知识产权的核心技术和知名品牌，发挥对产业升级、结构优化的带动作用。

　　（十三）保障生产安全。严格落实安全生产责任制，加大安全生产投入，严防重、特大安全事故发生。建立健全应急管理体系，不断提高应急管理水平和应对突发事件能力。为职工提供安全、健康、卫生的工作条件和生活环境，保障职工职业健康，预防和减少职业病和其他疾病对职工的危害。

　　（十四）维护职工合法权益。依法与职工签订并履行劳动合同，坚持按劳分配、同工同酬，建立工资正常增长机制，按时足额缴纳社会保险。尊重职工人格，公平对待职工，杜绝性别、民族、宗教、年龄等各种歧视。加强职业教育培训，创造平等发展机会。加强职代会制度建设，深化厂务公开，推进民主管理。关心职工生活，切实为职工排忧解难。

　　（十五）参与社会公益事业。积极参与社区建设，鼓励职工志愿服务社会。热心参与慈善、捐助等社会公益事业，关心支持教育、文化、卫生等公共福利事业。在发生重大自然灾害和突发事件的情况下，积极提供财力、物力和人力等方面的支持和援助。

　　四、中央企业履行社会责任的主要措施

　　（十六）树立和深化社会责任意识。深刻理解履行社会责任的重要意义，牢固树立社会责任意识，高度重视社会责任工作，把履行社会责任提上企业重要议事日程，经常研究和部署社会责任工作，加强社会责任全员培训和普及教育，不断创新管理理念和工作方式，努力形成履行社会责任的企业价值观和企业文化。

　　（十七）建立和完善履行社会责任的体制机制。把履行社会责任纳入公司治理，融入企业发展战略，落实到生产经营各个环节。明确归口管理部门，建立健全工作体系，逐步建立和完善企业社会责任指标统计和考核体系，有条件的企业要建立履行社会责任的评价机制。

　　（十八）建立社会责任报告制度。有条件的企业要定期发布社会责任报告或可持续发展报告，公布企业履行社会责任的现状、规划和措施，完善社会责任沟通方式和对话机制，及时了解和回应利益相关者的意见建议，主动接受利益相关者和社会的监督。

　　（十九）加强企业间交流与国际合作。研究学习国内外企业履行社会责任的先进理念和成功经验，开展与履行社会责任先进企业的对标，总结经验，找出差距，改进工作。加强与有关国际组织的对话与交流，积极参与社会责任国际标准的制定。

　　（二十）加强党组织对企业社会责任工作的领导。充分发挥企业党组织的政治核心作用，广泛动员和引导广大党员带头履行社会责任，支持工会、共青团、妇女组织在履行社会责任中发挥积极作用，努力营造有利于企业履行社会责任的良好氛围。

来源：国务院国资委官方网站

英文版

Guidelines to the State-owned Enterprises Directly under the Central Government on Fulfilling Corporate Social Responsibilities

These Guidelines are proposed to comprehensively implement the spirit of the 17th CPC National Congress and the Scientific Outlook on Development, and give the impetus to state-owned enterprises (SOEs) directly under the central government (referred to as CSOEs hereafter) to earnestly fulfill corporate social responsibilities (CSR), so as to realize coordinated and sustainable development of enterprises, society and environment in all respects.

1. Fully Understand the Importance of Fulfilling CSR by the CSOEs

1) Fulfilling CSR is a practical action taken by the CSOEs to apply the Scientific Outlook on Development. Fulfilling CSR requires the CSOEs, insisting on the principle of human-oriented and the Scientific Outlook on Development, to be responsible to stakeholders and environment, so as to achieve well-balance among the growth of enterprises, social benefit and environment protection. This is not only an important measure for promoting the socialist harmonious society and also an embodiment of the CSOEs to thoroughly implement the China’s new ideas about economic development, social progress and environment protection.

2) Fulfilling CSR is an overall social requirement to the CSOEs. The CSOEs, big enterprises in China’s key industries, are the backbone of the country’s economy and have a vital bearing on national security. Their production and operation involve all aspects of entire economy, society and people’s livelihood. Therefore, fulfilling CSR is not only their mission and responsibilities, but also an ardent expectation and requirement from the public.

3) Fulfilling CSR is the necessary condition for realizing sustainable development of the CSOEs. Performing CSR and embedding the concepts and requirements of CSR into their business strategies, operation and corporate culture will help update their idea innovation and transformation of the pattern of growth, inject vitality and creativity to the enterprises, add value to their brand and image, improve their staff qualification and enhance cohesion of the CSOEs. All of these will definitely bring about a dramatic progress to CSOEs in development quality and level.

4) Fulfilling CSR is the need for the CSOEs to participate in international economic cooperation. As the progress of economic globalization, the international community concerns more and more on the performance of an enterprise in social responsibilities. By fulfilling CSR, it is either helpful in establishing a “responsible” public image by Chinese enterprises and more internationally influential, or significant for China to spread an image as a responsible nation.

2. Guidelines, Requirements and Principles

5) Guidelines: CSOEs should take Deng Xiaoping Theory and the Important Thought of Three Represents as the guiding principles, thoroughly apply the Scientific Outlook on Development, adhere to the demands of human-oriented policy and sustainable development strategy from the Central Government of China, enhance their awareness of social responsibility and sustainable development, make overall planning with due consideration of every aspect. They should actively embody their responsibilities and set up good examples for other enterprises in fulfilling CSR so as to promote the construction of a harmonious and well-off society.

6) Requirements: CSOEs should enhance the awareness of CSR; actively implement CSR, setting example in legal and honest business operation, resource-saving and environment protection. CSOEs should also the model in building human-oriented and harmonious enterprise, and become the backbone of China not only in economy but also in CSR.

7) Principles: CSOEs should integrate CSR with their own reform and development, and regard the implementation of CSR as an important content of setting up modern enterprise system and enhancing their competitiveness. By transforming the pattern of growth and achieving sound and rapid development, they should implement CSR according to the practical situation of the country and the circumstances of themselves, highlight key issues and make out concrete plan, so as to strive for a substantial effect in implementing their CSE. In addition, CSOEs ought to give top priority to ensuring work safety, safeguarding the legal interests of employees, promoting career development of employees. These, as measures to build a harmonious relation between the enterprise and its employees, will also contribute to the China’s undergoing program of building a harmonious society.

3. Main Content of Fulfilling CSR by CSOEs

8) Insisting on a legal and honest way in business operation. The CSOEs are asked to comply with regulations and laws, public ethnics and commercial conventions, and trade rules. They should also fulfill their tax obligations, undertake the interests of investors and creditors, protect intellectual property rights, keep business creditability, oppose improper competition and eradicate corruption in commercial activities.

9) Constantly improving ability of making sustainable profits. They should improve corporate governance, and advocate scientific and democratic decision-making. They should optimize their development strategy, focus on and strengthen their core businesses, reduce management layers and distribute resources in a reasonable way. Business administration and capability of control and supervision are enforced, such as minimizing operational costs, strengthening risk precaution, increasing investment profit ratio, and enforcing market competitiveness as well.

10) Improve product quality and service. CSOEs should try to ensure the safety of products and quality of services, update product performance and service system aiming at providing well-qualified products and service to consumers. They should protect consumer interests, properly handle consumer complaints and suggestions and try their best to meet the demand of consumers. Only by this way can CSOEs establish a good image in consumers.

11) Strengthening resource conservation and environment protection. The large State-own enterprises should take their responsibilities and lead in energy saving and emission reduction. So the enterprises have to upgrade their technology and equipment, and engage in the recycling economy, so as to develop energy-conserving products and improve resource utilization efficiency. What is more, they should invest more to environment protection, rationalize production procedures, try to decrease the pollutant emission with a target lower energy consumption and less pollution but higher production efficiency and output.

12) Promoting independent innovation and technological advancement. CSOEs are required to complete mechanisms of technological innovation, increase investment in research and development so as to enforce independent innovation capability. They should accelerate the development of high and new technologies, especially making new breakthroughs in key technologies of the industry and fundamental research, and the readjustment of traditional industries. They also need to attach more attention to intellectual property rights, and by implementing IP strategy to promote technical innovation, to achieve some core technologies and brands, and foster industry upgrading and restructure.

13) Ensuring production safety. Responsibility System for Safe Production should be established and more investment in production safety. Serious safety accidents ought be strictly prevented and forbidden. CSOEs should also complete their emergency management system; continuously improve the emergency management and emergency handling capacity. Safe and healthy working conditions and living environment are necessary to ensure the health of employees, prevent any harm of occupational and other diseases to employees.

14) Protecting legal rights of employees. Employment contract with employees should be signed and respected, adhere to the principle equal pay for equal work, build up the mechanism of salary increasing, and buy social insurance regulated by the government. All employees ought to be respected and treated equally. Any discrimination of gender, nationality, religion and age is prohibited. In addition, enterprises should provide on-duty education and training, as well as equal opportunities of personal development. CSOEs should further their efforts to implement the employee representatives’ convention system, to publicize corporate affairs, and to advance democratic management. Employees’ livelihood should be fully considered, especially to those having difficulties and anxieties.

15) Participating in social pubic welfare programs. CSOEs ought to encourage their employees to volunteer for social services, and actively participate in community and social welfare program, such as charity, donations, and giving support to schools, cultural or hygiene activities. Upon the occurrence of major natural disasters and emergency accidents, CSOEs also need to provide financial, material and manpower support.

4. Main Measures to Fulfill CSR

16) Establishing awareness of CSR. The CSOEs should well understand the significance of CSR, attach great importance to CSR in their working plan and daily business activities. Enterprise leaders ought to arrange CSR promotion within their enterprise, adopt new ideas and methods in management, striving to establish the corporate culture with CSR as the center.

17) Completing system and mechanism for fulfilling CSR. CSR should be integrated into corporate governance and business strategy, and implemented on all levels of their daily operations. CSOEs should also identify a department to cope with CSR affairs; gradually build a statistical index and assessment system for CSR. For those enterprises that are at leading position in CSR, a formal CSR performance evaluation system can be set up.

18) Building the CSR information releasing system. Enterprises having experienced in CSR work, should establish an information releasing mechanism, providing update and regular information about CSR performance and sustainable development, plans and measures in carrying out CSR. Meanwhile, a regular communication and dialogue mechanism concerning CSR should be established, so that the enterprise can have feedback from its stakeholders and give its response quickly. All the information and feedback should be publicized to receive supervision from stakeholders and society.

19) Enforcing inter-enterprise communication and international cooperation. CSOEs are encouraged to exchange concepts and experience in fulfilling CSR with other enterprises at home and abroad, benchmark with the best CSR practices and summarize their own experience, so as to constantly improve their work. They should conduct more dialogues and communications with relevant international organizations and take part in international CSR standard formulation.

20) Strengthening CPC organizations’ role in leading the CSR work of enterprises. The CSOEs should give full play to the political core role of the Communist Party of China (CPC) branches in the enterprise; encourage CPC members to take the lead in performing CSR. Trade union, the Communist Youth League and the women’s federation are also required to contribute their efforts in fulfilling CSR, and strive to create a good environment for the enterprise to fulfill CSR.